I wonder why they try to create such an unpleasant atmosphere? Cheap is ok and I can accept not getting any frills, but I have had such unpleasant experiences from this airline that their bad attitude can only be a matter of policy. I do not admire someone like this man, who is very much a type, who actually seems to propagate this horrible negative feeling. I have seen this arrogance before from high flying companies and they always fail eventually.
I avoid flying with them totally. I have paid more money to have a better travelling experience and enjoyed doing so.