And don't forget that man with 8 bags got recompensed! I mean what Ryanair are doing is on the same scale I think as B.A. opening terminal 5. It's a completely new system that is bound to take time to tweek..... Given time it will work. It's not like that situation will happen on a regular basis, I hope.
And on the issue of employee treatment the programme itself recognised the early upgrades and decent pay for pilots(controversial I know and it said you worked hard for what you got).
I got the feeling off the interviewer he was digging and digging and not finding the scandal he wanted....