Odd problem playing DVDs
I have a Dell laptop from work, and I'm having a couple of problems when I play DVDs:
If I use Media Player, I can't get any sound. MP3s play fine, and the picture is OK for a DVD, but no sound - and yes the master volume is turned on/up!
If I use CyberLink PowerDVD, which was already installed, it works fine for a while, but suddenly the film stops playing, and PowerDVD displays a message saying there is no disc drive on the machine or the drive doesn't support the format of the disk - obviously rubbish as I was just watching the film. If I then go to explorer, windows can't see the drive either, and the only way I can get it back is by rebooting - when I can start watching the film again until the same thing happens.
Strangely this is the second laptop I've had from work and they both had these faults. As it's a works one I'm a bit limited as to what I can configure, and the IT department won't be all that sympathetic to my complaints that I can't watch DVDs!
Has anyone come across problems like these before?