Those in Charge need Strength of Character
When push comes to shove Captains stand their ground and are not intimidated by implied consequences.
A number of new Qantas CSMs on the other hand are easily threatened.They need to be stepped through certain situations.Ops rely on this lack of experience and knowledge to achieve a required result.There have been some interesting decisions made by A380 CSMs during delays.
Ops have been happy but the cabin crew have not.Do they get any thanks?You bet they dont
Bottom line if you dont feel competent to operate safely then dont.If something goes wrong you are toast