radeng, I thought 3 days was bad but 13 weeks
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Gibon2 some interesting information there, hopefully I will never have to connect through Frankfurt.
We will also be putting in a claim on our insurance for the emergency items we purchased. One thing they will want is confirmation of the date and time we received our bags. Our bags were delivered by German courier DPD and were signed for by us on one of the electronic devices couriers now use. I asked the driver if he had anything to give us but he didn't. So my question is will KLM be able to provide me with this confirmation? I have emailed them this morning so await their reply.