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Old 4th October 2009 | 09:51
  #9 (permalink)  
Basil
 
Joined: Jun 2001
Posts: 4,369
Likes: 3
From: UK.
Angry Sony problem

My Sony VAIO laptop has had little rubber feet and screen bumpers fall off.
When a couple of feet fell off they said there would be a charge for replacement.
I pointed out that the machine was still under warranty. They sent me the little self adhesive bits of rubber to fit myself.
When, after warranty expired, I noticed a lid bumper (tiny bit of self adhesive rubber) missing. Suddenly they could not supply the part for DIY fitting. It was now a maintenance job with a minimum price of over £300.

WTF?! £300 to stick on a tiny bit of rubber which shouldn't have fallen off in the first place? GTF!

etymological note:
self adhesive - will remain in place until falling off.

Last edited by Basil; 4th October 2009 at 09:53. Reason: Sony problem
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