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Old 3rd October 2009 | 08:06
  #20 (permalink)  
WHBM
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Joined: Oct 2002
: PPL
Posts: 8,201
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From: London UK
Originally Posted by Wannabe Flyer
...... people have to wait in line. Live and learn. No big deal......
That really is not an acceptable approach for a customer facing industry.

As described above, queues are nothing to do with the actual security, but the mismanaged implementation of it. There are plenty of major airports around the world who carry it out efficiently and promptly - actually at those places I find the actual security check is carred out more competently than at those places like Gatwick or LAX where the only emphasis seems to be minimising the staff employed.
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