Suppose even if you didn't have to pay for your gas/petrol, and you went to your car which had been parked for 4 days, and it was empty, what would you think? It's quite normal Sir, it was made like that, so it can't be considered faulty.
Good analogy. I used to work for a company where, if a customer or user reported a 'problem', a support ticket would be opened and the problem investigated.
Half the time it would be closed :
"REJECTED. This function is as per specification and this matter will not be investigated further."
So the specs are crap and were designed by some techy kid out of college who has no understanding whatsoever of customer or agent procedures in the travel industry, but because the sytem is functioning as per the lousy halfbaked specs, it's OK.
