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Old 29th Sep 2009, 12:13
  #16 (permalink)  
radeng
 
Join Date: May 2001
Location: south of Cirencester, north of Lyneham
Age: 77
Posts: 1,267
Received 25 Likes on 12 Posts
BA First Class. The nearest to perfection in air travel that I've found.

Although the way Willy is downgrading everything on BA, it won't last. He doesn't seem to realise that those of us prepared to pay a bit more for comfort etc expect to get it, and reducing that which we get for occasionally a marginally cheaper fare isn't what's wanted.

He also hasn't learned from US airline situation that if you p*ss off (and there's no real substitute for that phrase) the staff up the sharp end dealing with customers by redundancies, forced layoffs, pay reductions, pension reductions etc, their attitude gets poor. They don't care so much - very understandably - and the customer notices. And go elsewhere.....
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