For obvious reasons, no names etc, but I hope someone 'there' reads this!
Tried to log on to a 'points' type card account (points from another company) to find 'username' requirements have changed. To cut a long story short, after numerous calls to both agencies, new 'name' established. Password rejected. Aha! 'Forgot password' will crack it. Wants 'mother's maiden name' (only question) - rejected - strange she'd had that quite a long time. Ah well! Back on the phone. "Mr B - the problem is we don't know your mother's maiden name" - silence from me for a moment - you need to put in 'Mother' with a capital 'M' - further gasp of surprise from me, but IT WORKS! Back to login.
To add insult to an already puzzled and bruised brain, I am now 'locked out', but that should clear in 2 days. A shining example of intelligent security measures I'm sure you all agree.
