The reason for this thread is that I've seen some comments that puzzle me. Here are a few issues people have - written on feedback sites:
* I had to pay to check in
* The cabin was too hot/cold/smelly
* The toilet was smelly/dirty/too brightly lit/too dark
This is only a few examples. I'm not moaning here, but what expectations do you have from a flight?
What is it about the above comments that puzzles you? Why, for example, should there be an additional fee for checking in? (This, after all, is an integral part of the process. What next - a boarding fee?) And do you think it is unreasonable for a customer to complain if the cabin or toilet is smelly and/or dirty?