Hi Glamgirl
This is my list for the airport to airport portion of the journey.
- To be treated with respect at every stage of the journey (this will be reciprocated)
- To have as painless as possible a check-in/security experience
- To leave on time
- To get the service level for the class of travel booked, efficiently and professionally
- To arrive on time
- To get out of the arrival airport ASAP, with minimum hassle
That would do it for me.