dearest grizzler,you appear to be suffering a severe case of back pedaling.First you talk about servisair not being as bad as.......then you admit that they dont always get it right.Then you realise you've messed up with thomson and start having a pop about ryanair,and as for the wrong plane on the steps..............is this indicative of the calibre of staff left at servisair.Oh dear,oh dear,oh dear.