i am not saying that servisar get it right all the time........a swissport guy told me only yesterday that they are looking to get rid of 140 men from STN....what will the service be like then....i dont think it will be better.
lets get a few ryanair pilots on here telling us how long they sit on the taxiway waiting for some ramp bods to turn up with chocks and steps in the evenings.
as for the aurigney contract it's most likely that will be done on the cheap yet again....which brings us back to....
you get what you pay for.
and as for the wrong steps on the cargo plane....are you sure it was not the wrong plane on the steps.
