Thumbs up for Air New Zealand
Just a quick note to the Air New Zealand CC who were unfailingly pleasant and who made my three-day, there and back LHR/LAX business trip - same crew on each flight - as pleasant as cattle class ever can be.
Unlike brisk and efficient BA/Virgin, or surly and inattentive America/Delta/United CC, they were just the right side of friendly and made me feel like it really was a pleasure to fly with them.
After goodness knows how many miserable trans-Atlantic flights, this lit up my day and made it worth remarking.