The saddest part of the story is that the beancounters think, no worse -they know- that they are doing good.
One real important thing must be missing in their training manuals. It is the chapter that teaches them how humans work. Humans as an individual and humans as a group. They work with humans but don't have a clue how to treat with them.
Isn't this a bit like putting me in a new type of aircraft without a course and without a manual? I think I'd get it airborne and I might even squeeze out a landing. It won't be safe, it won't be comfortable and it certainly won't be efficient.
The average management thinks all they are dealing with is the money of the shareholders and that is what they are trained for. Their most important asset however is the workforce. And they don't know how to deal with it!
I wished there would be a cheaper way to teach the management how wrong they are but I'm afraid .....
Sq