Reason on Reason
Jim Reason himself said at the RAeS a few years back that he felt that the pendulum has swung too far away from 'pilot error' towards 'organizational error'.
You cannot avoid the fact that problems arise because of the actions of individuals. Airlines don't crash aeroplanes; pilots do. But individuals act within an organizational context. What Reason was suggesting at the RAeS is that we need to reconcile these 2 positions.
Hollnagel put Reason into context for me when he was at Linkoping with Dekker. Bit of a throw away line but he said that the 'swiss cheese' isn't a model, it's a metaphor for an organization. Get your head around that and you can see why it's easy to get disillusioned with a 'model' that doesn't do anything.
Dekker says we need new models of failure. What's needed is an approach that throws light on that dynamic relationship between organizations and people.