dicksorchard - be grateful you got off that lightly. I have seen greater mauling for less.
If it really was a safety incident then there would be a report filed with the CAA. It wasn`t a safety incident so there was not.
Go around's and "bumpy" landing are normal in the aviation industry.
A life and death experience to "once a year European charter type" would be a fun landing to an experienced business traveller.
As the forum frequenters are usually in the latter then you will understand there is little patience for emotional sensationalism.