By the eloquent standard of your posting,
Kong Kong,
If you spent more time walking around with your head up your @** like you do,
can we assume that we are hearing from the UPPER levels of CX management? (As you purport yourself to be!).
.....or the lower levels??!!
MY position on the current CX situation is static - probably as is that of many. And as a NON-employee of CX, really has little bearing on the day-to-day nuances of this
management-induced, costly, festering sore.
The rest of the world's airlines are now starting to move forward, leaving
Cathay Pacific hobbled by a repressive management, focussed solely on justifying its own course of action over the past 10 years - at the expense of the ENTIRE company.
There has NEVER been a case in history, where the "war of attrition" was won by "determined management"!
Conciliation and mutual resolution has ALWAYS provided the most
profitable and
job-retentive (at both ends of the spectrum) SOLUTION!
Try it - it WORKS!!