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Old 18th Sep 2009, 20:20
  #1672 (permalink)  
Musket90
 
Join Date: Jan 2004
Location: England
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The term "customer" can cover a multitude of people, organisations etc. at airports. Clearly these awards do not cover every aspect. It's all marketing bulls**t, telling us all what they want us to hear. It doesn't just apply to MAN.
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