Working for EZY as Cabin Crew and having swept up after the SLF pax experience at the hands of Menzies on several occasions I know exactly where FF2 is coming from. Unfortunately a lot of SLF seethe their way through departures and then take it out on the CC on boarding
!! We are not responsible for the training of Menzies employees and can do little re their attitude towards our customers.
There is however people who can. Firstly a word to the supervisor of the desk agent may bring resolution or even an apology at departures.
If this fails then write to easyjet. Not the customer services dept where some customer service "champion" will give you a buck passing standard response. Try the CEO, Andy Harrison, on his direct email. He always checks these and does reply. Point out to him that after easy's website which has some issues of it's own at present Menzies are the next point of contact for the customers and are the front face of easyjet. They wear easy's uniform albeit the old hideous version but it's still orange. Unlike Ryanair easy want their customers to return and have a positive experience.....This is what sets easy apart. He will care.
FF2 I was not suggesting you took your frustration out on the CC but a lot of SLF do
. We may not be able to sort out ground issues but we can certainly improve things on board
