Let's be controversial
British Airways
Bring back BA from the days when
- You got full service in the economy cabin
- You were dealt with by BA staff from arrival through check-in, boarding, travel & arrival
- If they overbooked and the flight was full they put on another aircraft as a back-up
- There was a regular, almost hourly service from the regions, to heathrow & gatwick
- It didn't cost you an arm & a leg to use BA
- Nothing was too much trouble as there was a real customer service ethic at all levels in the organisation.
- If, god forbid, your luggage went missing or something went wrong with your travel plans, BA sorted it out for you & made sure that you were happy before you left the airport
- BA seemed to have the belief that they should provide a service to Britain first then the rest of the world