This was the email sent to BMI Diamond Club members last Friday by Keeley Downing confirming the cancellation of services to Venice and Palma but saying it was only "over the winter months". Now as nobody seems to actually be expecting the services to return next summer I presume that was just done out of ignorance by Ms Downing or in an attempt to soften the blow (there being no alternative now remaining from LHR to PMI and flying there with EZY from LGW or LTN not exactly being great alternatives for anyone living to the west of Heathrow in the Thames Valley area).
-------- Original Message --------
Subject: Important changes to the bmi winter schedule
Date: Fri, 4 Sep 2009 19:46:32 +0200
From: bmi Diamond Club <
[email protected]>
Dear ___________
We'd like to let you know that we're making some changes to our winter schedule. Unfortunately, flights between London Heathrow and Venice and Palma will be ending on 15 November and 3 November 2009 respectively.
The decision to withdraw these services over the winter months hasn't been easy, as we've operated these routes for a number of years. However, a decline in demand coupled with an increase in costs has made operating these routes unsustainable.
If you have a booking on one of the affected services, our immediate priority is to secure alternatives for you with the minimum of disruption.
We will contact you in the next few weeks to discuss your options. We'd like to thank you for your loyalty and support of these services in the past, and apologise for any inconvenience
Regards
Keeley Downing
Diamond Club Manage
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