Expectation Not Met
Qantas and its marketing machine create a customer expectation.
The reality is that the resources are not made available by Qantas to meet that expectation.
Therein lies the problem...an expectation gap.
As far as CC helping with stowage of luggage..if its too heavy for the customer its too heavy for the flight attendant.80% of QF LH CC are women who are not built like front row forwards.Many a flight attendant has had their career cut short by a back injury or rotor cuff damage by stowing baggage in over head lockers.
A 40kg underwater camera grounded a colleague with a back injury for six months.While off he was harassed by his CC TM .
Get the Cabin Service management team to change their attitude toward CC injuries and assistance with luggage stowage will improve.
CC are not lazy but are mindful of consequences.
Teresa Green are you too old and feeble to carry your wife's carry on luggage?