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5th September 2009 | 00:17

#3 (permalink)

alf5071h

Joined: Jul 2003

Posts: 1,323

Likes: 54

From: An Island Province

Also see the Customer review here and the FSF write up ‘We Still Need Exceptional People’.

For more on ‘violations’ see the CRM Devel forum – files section – “Bending the rules; The Violation Manual” Reason et al (registration required, free).

Also at Aviation.org see the ‘library’ section “Improving Procedural Compliance” (registration required, free).

Other online info from J Reason:- Publications listing.

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