frontcheck
I understand your frustrations (systems and processes) and often wonder why airlines invest so much money in projecting their brands, focusing on the airbonre experience, when the first and last contact the passenger will have are with ground personnel and systems.
Some of the questions I get asked on check in make me seriously wonder about the agent's awareness - here are some gems from the past few years, shared for a laugh, not as a dig
Have you checked in online? Yes (you are holding my boarding pass)
Have you checked in online? No (you are holding my boarding pass from the self service kiosk)
I can't find your visa to enter India, do you have one? No, because I am flying to New York and not to India. (and you are holding my ticket)
Would you like an emergency exit row? (trying to be helpful) No thanks (I was rather hoping to get one in the front since it says F on my ticket, but you didn't look at it)
Do you realise that Lufthansa have issued your Swiss ticket incorrectly? (Strangely enough, I never did the IATA ticketing course, so it looks like a string of gibberish to me)
Have you any skis to check in? No thanks (the snow is lousy in Malta this year - I wasn't travelling from a snow resort, either.)
Have you got a visa to enter the Schengen area? (earnestly looking at a Saudi visa in UK passport and confusing it with the details page .....)
Finally and a classic conversational question 'what country is Malta in?'
Once again, I stress that the majority of agents are professional and courteous and do a great job
