PPRuNe Forums - View Single Post - 'I can't check you in without your reference number'!
Old 27th Aug 2009, 21:13
  #34 (permalink)  
Haven't a clue
 
Join Date: Dec 2005
Location: Isle of Man
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Frontcheck I sympathise.

We pax are now used to checking on line - one click and here's the bp. So when we have to deal with a human at the airport we are mystified as to why there are so many keypresses required. Your post explains why - thank you.

There's a real need for the industry who have spent a lot on their web interfaces to now concentrate their efforts on the systems at the airport. Surely it must be possible to make this process easier for both the checkin staff and the pax?
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