There IS a capability to see when there has been a manual insertion, which is a standard option of ADOPT. It shows a big M with a circle around it at the bottom of all affected Rosters, except of course EK has elected to disable this function. (for obvious reasons)
One tip.....minimize or don't use AVOIDS if at all possible. I have no explanation why this works but it seems to help.
Correct me if i'm wrong, and not trying to spread dissention, but the CRS guys are assigned their days when they are available for 'help', which is included as part of their roster. In addition, they get to choose ONE confirmed (I was told 2 but that seems ridiculous) pairing each month. Obviously much of the email time they do on their own, but well worth it in my opinion.
I appreciate their help and am in no way slagging them.