I didn't say WJ had a great culture. I don't endorse it, but they do have a strong corporate culture and have management and employees who are pro-active, innovative and intensely motivated. Unfortunately, there is a dark side which resulted in the incident you mentioned and perhaps an unhealthy competitive spirit towards AC. If they are making PA's slanting AC, then I agree, shame on them...very unprofessional.
The fact remains, AC needs to get it's house in order. The days of manipulating work schedules, entitlement, poor customer service, and a general lack of work ethic needs to end. AC needs a renewed work force and with that could, IMO, quickly gain back market share and win over customers again.