i mainly do FR. we charge £40 aci, £20 per bag, £15 per kg over, ment to charge pushchairs, carseats ect but dont!
we also charge £30 at pre q checks at the gate for oversize hand luggage. id say an average agent makes a good 1 maybe 2 grand per week in excess, oh n we dont get any commission or insentives. most of us try get pax to take out as much as poss, n either fill h/l right up to 10kg, or wear as much as poss to get the charges down. id rather save pax money n make less for ryainair, especially when theres no insentive to charge