Bruce, to some extent your right, but every customer has the right to expect a minimum level of service regardless of what they have paid.
Afler all, we`re not talking canapes and champagne here but the reasonable expectation of being able to check in for the flight you have paid for and arrived at the allocated time for.
Unfortunately it is this attitude to basic rights and expectations towards passengers / employees / service providers, that seems to set Ryanair management on a level of its own.