Unfortunately a lot of openings do have problems. I suspect that this is mostly due to unrealistic deadlines or incessant changes to specifications.
St Pancras is an example of how to do it right. If you watch that programme "Rock and Roll Hotel" on the BBC on Fridays you will see a pretty good example of how can go so wrong.
T5 now works, it is a shame about the opening fiasco, which I should imagine was mostly due to unrealistic deadlines, however I could of course be wrong!!
With regards to the boarding pass issue in WH Smiths, I am sure that it has nothing to do with VAT etc. I think we need to hear from someone from WH Smiths really.
