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Old 11th Aug 2009, 01:13
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alf5071h
 
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Trust is discussed in the reference below – beware, it’s a heavyweight scientific review.

The similarities in the characteristics of trust with some aspects of decision making and experience (naturalistic decision making, experts vs novices) are interesting.
“… high-trust individuals may be better able to adjust their trust to situations in which the automation is highly capable as well as to situations in which it is not.” Judgement - airmanship?

This suggests that trust may be a facet of experience, and thus the training issue (as ever) is how to 'teach' experience.

How do we achieve progressive marital wisdom? Experience.
How do we learn … that when I say 'Left', I mean 'Right'? Experience.

It’s not that we need more training; it is the need to concentrate on that which is relevant to experience - trust in automation, by knowing how to learn / remember / recall, and by acquiring know-how which appears to be a central component of experience.

Trust in Automation: Designing for Appropriate Reliance.
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