The photos (of the crew taking photos) were taken by a group (i.e. more than one) of passengers. They demanded that they be sent to EK management along with a complaint.
Doubt anyone would be brave enough to bury something like that. I have known the SM in Colombo for years and have no reason to doubt what he says. Perhaps You Rock has evidence to the contrary?
But the point is the ridiculously OTT response. Typical of how things have been run here recently.
Which reminds me why I have given up reading or responding to these forums.
Bye All
L10