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Ryanair check-in chaos at Stansted : Stansted Airport News Stories
Hundreds of holidaymakers missed their flights from Stansted Airport yesterday after Ryanair failed to open enough check-in desks, the Times reports. Only 11 such desks, or ‘bag drops’, were open on one of the busiest days of the summer - to service the airline’s 255 flights.
Queues backed up through the terminal as passengers watched their flights depart while they waited to check in or drop their bags. And police officers patrolling the terminal were called upon to calm some passengers as tensions ran high. About 500 passengers, including families with young children, were faced with finding alternative flights or cancelling their holidays, and last night some were sleeping in the terminal.
Ryanair subcontracts its check-in operations to Swissport, but neither were available for comment. A spokesman for Stansted told the newspaper: ‘There were only 11 [Ryanair] check-in desks open, which is fewer than we would have expected given the volume of flights they have.’