Paxboy,
Customer service abilities cannot be "trained", you are that sort of person, or you are not.
My experience at "the world's favourite airline" has only served to make that even more obvious in my mind.
The entire company is full of people who seem to think that an 8 hour shift actually means 3 hours.
I cannot name names but there is one department at LGW who got "the hump" when management decided that they could cut manpower levels by 1 because 1 went home every night at the start of the shift.
Arms went up in the air, "how do you expect us to do the job" etc, etc. The answer is, well you seem to do it every night anyway!!
And they all expect a profit to share in!!!
Having said that, I will always choose BA because, generally, they are very good. Except for the idiots mentioned above!!!
