Glamgirl
You miss my point which is not about bad service, but policy.
EasyJet's policy is
"If your flight is cancelled as a result of extraordinary circumstances
If your flight is cancelled as a result of extraordinary circumstances which could not have been avoided even though we took all reasonable steps , including but not limited to:
* Air Traffic Control
* Weather
* Civil unrest
* Terrorist alerts and Security alerts
* Strike Action
* Unexpected flight safety shortcomings
easyJet will not compensate you further other than providing you with one of the following options (“Re-routing and Reimbursement Options”):
You will be offered:
1. Re-routing to your final destination at the earliest opportunity; or
2. Re-routing to your final destination at later date at your convenience and subject to availability; or
3. A refund of the fare paid for the journey not made. Additionally, where relevant, we will offer a return flight to the first point of departure at the earliest available time.
In addition, you will be offered free of charge two telephone calls, or telex or fax messages or emails.
Where you choose to be re-routed at the earliest opportunity:
1. You will be provided with meals and refreshments (or vouchers) in a reasonable relation to your waiting time; and
2. If an overnight stay is required because the reasonably expected time of departure is at least the day after the time of departure previously announced, easyJet shall offer you hotel accommodation and transport between the airport and the hotel (within reason)."
BA policy is
"9b) Remedies for delays and cancellations
9b1) We will take all reasonable measures necessary to avoid delay in carrying you and your baggage.
9b2) These measures may, in exceptional circumstances and if necessary to prevent a flight being cancelled, include arranging for a flight to be operated:
* by another aircraft
* by another airline or
* by both.
9b3) If we:
* cancel a flight;
* delay a flight by five hours or more;
* fail to stop at your place of stopover or destination; or
* cause you to miss a connecting flight on which you hold a confirmed reservation;
you can choose one of the three remedies set out immediately below.
Remedy 1
We will carry you as soon as we can to the destination shown on your ticket on another of our scheduled services on which a seat is available in the class of service for which you have paid the fare. If we do this, we will not charge you extra and where necessary, will extend the validity period of your ticket.
Remedy 2
We will carry you to the destination shown on your ticket in the class of service for which you have paid the fare at a later date at your convenience and within the validity period of your ticket on another of our scheduled services on which a seat is available. If we do this, we will not charge youextra.
Remedy 3
We will give or obtain for you an involuntary fare refund.
We will give you additional assistance, such as compensation, refreshments and other care and reimbursement, if required to do so by any law which may apply. We will have no further liability to you."
There may be other areas where BA offers a better policy than easyJet, I don't intend to do a line by line analysis of both sets of carrier's regulations, but from experience I can inform you that the U2 weather diversion policy is unequivocal, whereas the BA one is not, as it depends on one's interpretatin of the law.
That's why I disagree with your blanket statement, which I am sure was written in good faith, but is misleading IMHO.