I became aware by default that certain optional items were being included that I did not wish to have, so it was a simple matter to go back and exclude them. The point remains I found the Flybe flight very pleasant from a customer point of view. On time, excellent equipment, friendly smiling crew. I say this as an employee of a competitor. Whilst one noisy person can berate the airline, I am a regular user of Flybe because of where I live, and the quality of the flights and genuine friendliness of the crew are known factors in my choice of using them.