Shining Example, apparently...
Join Date: Jul 2001
Location: Lone Star State
Age: 50
Posts: 288
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Welcome to the forum!
Hope this doesn't sound harsh, but you may need to chalk this up to experience. It's reasonable for any organisation to request receipts before reimbursing expenses - to verify details and possibly reclaim the VAT.
If you paid by debit/credit card, you could try submitting an extract from your statement, with a note summarising the requested information?