European Commission - Your Europe - Citizens - Buying goods and services
GUARANTEES ON CONSUMER GOODS When you purchase something, the seller must deliver goods which are in conformity with the contract of sale. In case of lack of conformity, your first option is to ask for the good to be repaired or replaced free of charge. If repair and replacement are impossible or disproportionate, or the seller does not perform his obligation within a reasonable time and avoiding significant inconvenience, you may ask for a suitable reduction in price or for the rescission of the contract.
The seller is held responsible for the lack of conformity when this becomes apparent within two years as from delivery of the goods.
Professionals offering additional guarantees (e.g. manufacturers) are bound under the conditions laid down in the guarantee statement and the associated advertising. They must make clear that additional guarantees do not affect other legal rights conferred upon consumers by national legislation.