I have no problem with getting consultants, however, it is sad to read that Gulf Air is willing to spend big dosh on consultants when it seemingly is averse to receiving input from its own employees who are willing to provide input in exchange for nothing . . . well, not exactly for nothing . . . with the hope of having a long, meaningful career with a good employer (and hearing a sincere and enthusiastic "thank-you" would be nice in exchange for constructive input).
Smart managers think they know all the answers. Really smart managers know the right questions.