I can probably speak for many of those who are owed money by NE for cancelled flights, being one myself, in that it is not a show of loyalty that we continue to use them, more necessity. Who else flies to Poprad/Kosice? I've resorted to getting money back through my credit card company, however as they need to verify matters through NE it is taking an inordinately long time and I suspect they are getting little assistance - so it may also be a fruitless task.