I have actually called reservations, twice. They promised to return the excess amount, on Monday I will find out if the second call worked better than the first.
They say I have to contact customers services to see about getting back the bank charges caused by there mistake. I just want to know if there is a good way of phrasing the letter to show that I am serious, but not to annoy the poor person who has to deal with complaints all day.
I am very shocked that this sort of error can occur on what I assume are fully automated systems. Not as shocked as I was when I got the letter from the bank!
I have talked to the bank and they wont wave the charges but they are allowing me to keep using the account even though it is several thousand pounds overdrawn.