I would just like to hear from tech support what is wrong and how long we can expect this problem to be around before solved: that is all I ask.
I can't speak for the mods, nor for the site owner (if the mods and he/they are connected in any way).
However, as a rule of thumb, this sort of problem could be fixed with anything from a 5 minute bit of code/tweaking (which may or may not work) to a month's worth of site migration planning and execution.....so as you see it's not easy to set expectations.
I think we've isolated the group of issues which could be the culprit. it's just time to get them to sit down and plan their action.
