Mo, Flaps raises an extremely good point which I cannot echo and emphasise strongly enough -
Get witness names addresses and phone details.
It is very well having other crew members being willing to testify in any future court case, but much more credibility will be added if other passengers back up what the crew members are saying. It will also assist should, god forbid, the offending passenger turns out to be an old school friend of the company's commercial director or chief accountant or similar...
