The departure of Andrew is a shame. As a student at Orlando Flight Training myself, he quickly resolved one minor issue I had when training for my PPL. I hear that a new Chief Pilot has been found, however, and he/she is expected next week.
But to say that Orlando Flight Training treats students like 'crap' is a little unfair. I admit, of the numerous staff I have come into contact with, a small number have not been approachable or friendly, but the majority are fine. I am sure that you will encounter one or two jobsworths at any flying school though.