All the average punter wants is good service, the occasional smile, no attitude, and to be served by someone who is not old enough to be their grandfather/mother. Oh, and it helps if the crew member sees their job as a service orientated one, and not as a free ticket to their next shopping destination.
Sadly, besides the LHR/AKL/QCCA crew, this is nothing but a pipe dream in Qantas LHCC.
Bring on the QCCA crew, bring em on!