Qantas:A Poor Product
Employees are not responsible for the quality of the Qantas product.
They did not purchase the IFE.They are not responsible for the aging fleet.They are not responsible for the lack of manpower and resources.
They are apologists for the airline and have been apologizing for 10 years,
Try apologizing 100 times a day for service failures that occur through no fault of your own
After awhile it wears you down.
Copping abuse from customers accelerates the process.
Dont blame the employees for the product.
They are as much a victim of it as the customers