OATS
You're not alone in struggling to get anyone in OATS Marketing to call. Never in my life have I been ignored so many times when about to grease an organisation's palms with over £50 000 - I can only presume they are so flooded with cash as to not need such a meagre sum!!
This week I have left two messages to call back about course dates and I am on the standby list for August and have been down to see them personally for two hours plus been to two open days in the last 12 months. It's not as if I'm a time-waster - they are my number 1 choice for FTO BUT I am having reservations if this is how they are treating me before I pay them.
It isn't unfairly bashing OATS to expect them to return calls like every other service-orientated organisation or better still maybe they could actually pay someone to occasionally answer the phone - novel idea I know!!
OATS - you have a SERIOUS customer service problem.
Desk-pilot - sick of calling 01865-844253 and leaving messages for Susan Price.