Take3:
I myself am a technician who calls one self an engineer - it's great. The CXSS experts do an amazing job, one which I can't yet understand how they cope with. Infact it has to be said everyone does an incredible job when our management doesn't seem interested in motivating staff or letting us have some small comforts in an otherwise cold day.
As for our chums the ATCOs and ATSAs, well. Where would we be without them? Seriously, they always cope admirably with things that would upset quite considerably a normal user. Well done to us all.
Lets hope good ole' AIX and it's bigger brother CXSS get along from now on and stop having all these barnies!!!